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Welcome to Surf Gear Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and making purchases, you agree to these terms. Please read them carefully before shopping with us.

1. About Us

Surf Gear Shop is a UK-based online retailer specialising in high-quality surfing equipment and accessories. Our company is located at 52 King St, Nottingham, GB NG7L 8IU.

2. Our Customers

Our products are designed for surf enthusiasts of all levels, from beginners to professionals. We cater to:

  • Recreational and competitive surfers
  • Bodyboarders
  • Water sports enthusiasts
  • Those seeking quality surf gear and accessories

3. Website Use

3.1 Access

By using our website, you confirm that you are at least 18 years old or have parental/guardian consent.

3.2 Account Creation

To make purchases, you may need to create an account. You are responsible for:

  • Maintaining the confidentiality of your login details
  • All activities that occur under your account
  • Providing accurate and current information

3.3 Intellectual Property

All content on this website (text, images, logos, etc.) is owned by Surf Gear Shop and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without permission
  • Use our branding or product images for commercial purposes
  • Reverse engineer or copy our website design

4. Products and Services

4.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur.

4.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time.

5. Orders and Payments

5.1 Order Process

Placing an order constitutes an offer to purchase. We will confirm receipt of your order via email.

5.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

5.3 Payment Security

All transactions are processed through secure payment gateways. We do not store your full payment details.

6. Shipping and Delivery

6.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

6.2 Shipping Options

We offer:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivery in 10-15 business days
  • Free Shipping: For orders over £50 via EMS, delivery in 15-25 business days

6.3 International Orders

We ship worldwide except certain Asian and remote regions. Customers are responsible for:

  • Any customs duties, taxes, or import fees
  • Providing accurate shipping information

7. Returns and Refunds

7.1 Return Policy

We accept returns within 15 days of delivery for most items. To qualify:

  • Items must be unused, with tags attached
  • Original packaging must be included
  • Proof of purchase is required

7.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened surf wax
  • Used surfboard ding repair kits
  • Personalized/custom items
  • Swimwear/wetsuits without original hygiene liner

7.3 Refund Process

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will be issued to your original payment method.

8. Customer Responsibilities

  • Provide accurate and complete order information
  • Check products upon delivery and report issues immediately
  • Understand that surf gear requires proper maintenance and care
  • Use products as intended and follow all safety guidelines

9. Limitation of Liability

Surf Gear Shop shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Product misuse or failure to follow instructions
  • Delays caused by shipping carriers or customs
  • Events beyond our reasonable control (natural disasters, etc.)

10. Changes to Terms

We may update these Terms and Conditions periodically. The current version will always be available on our website.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

12. Contact Us

For any questions about these Terms, please contact us at:

Email: [email protected]
Address: Surf Gear Shop, 52 King St, Nottingham, GB NG7L 8IU

Thanks for choosing Surf Gear Shop – now get out there and catch some waves! 🤙